Privacy of subscribers
OUR COMMITMENT TO YOU
For us at QUANTICLOVEMEET, your privacy is a top priority. Your privacy is at the heart of the way we design and develop the services and products you know and value, so you can have full confidence in them and
focus on building important relationships.
We appreciate the fact that you put your trust in us when you give us your information and it is not something we take lightly.
Our commitment to privacy. We design all of our products and services with your privacy in mind. We rely on the advice of experts from various fields, including legal, security, engineering, product design and other
experts, to ensure that our decisions are made with full respect for your privacy.
Our commitment to transparency. Since we also use many of the same online services you use, we know that insufficient information and too complicated language are common issues in privacy policies. We have
chosen the exact opposite as an approach: we do our best to write our Privacy Policy and related documents in simple and clear language. We want you to really read our policies and understand our privacy practices!
Our commitment to safety. We have dedicated teams that take care of ensuring the security of your data. We continually update our security practices and invest in our improved security efforts aimed at continuously
improving the protection of your information.
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PRIVACY POLICY
Welcome to the QUANTICLOVEMEET Privacy Policy. Thank you for the time you will take to read this page.
We appreciate the fact that you trust us with your information and it is our intention to always maintain this relationship of trust. And the first step is to tell you clearly what information we collect, why we collect it,
how it is used, and what choices are available to you regarding your information. This Policy describes our privacy practices in a simple and clear way, minimizing specialist legal and technical language.
This Privacy Policy applies as of 12/13/2022.
1. WHO WE ARE
The company responsible for your data (“Data Controller”) under this Privacy Policy is:
QUANTICLOVEMEET S.A.S.
QUANTICLOVEMEET
Address
2. WHERE THIS PRIVACY POLICY APPLIES
This Privacy Policy applies to websites, apps, events and other services that we operate under the QUANTICLOVEMEET brand. For the sake of simplicity, in this Privacy Policy we indicate all these elements as our
“services”. For even more clarity, we have added links to this Privacy Policy in all applicable services…
Some services may require their own specific privacy policy. If a service has its own privacy policy, that specific policy will apply instead of this one.
3. WHAT INFORMATION DO WE COLLECT
It’s all too obvious that we can’t help you create important relationships without having some information about you, such as some key profile details and the kind of people you’d like to meet. We also collect
information about your use of our services, for example login logs, as well as information from third parties, such as when you access our services through your social media account or when you upload information
from your social media account to complete your profile. If you would like more information, we will provide you with more details later.
The information you provide to us
You choose to provide us with certain information when you use our services. In particular:
When you create an account, you provide us with at least your login credentials or phone number, as well as some basic details necessary for the service to operate, such as gender and date of birth.
When you complete your profile, you can share with us additional information, such as details about your personality, lifestyle, interests, and other details that affect you, as well as content such as photos and videos.
To add certain content, such as photos or videos, you can allow us to access your camera or photo gallery.
When you subscribe to a paid service or make a purchase directly on our platforms (rather than through a platform such as iOS or Android), you provide us or our payment service provider with information such as
your credit or debit card number or other financial information.
When you participate in surveys, focus groups or market studies, you tell us your opinions about our products and services, your answers to our questions, and personal testimonials.
When you choose to participate in our promotions, events, or contests, we collect the information you use to register or sign up.
If you contact our customer support team, we collect the information you provide to us during that interaction.
If you share with us information about other people (for example, if you use a friend’s contact details for a certain function), we process this information on your behalf in order to complete your request.
Of course, we also process your chats with other users as well as the content you post, to the extent necessary for the operation of the services
Information we receive from others
In addition to the information you may provide to us directly, we receive information about you from others, including:
Users
Users may provide information about you when they use our services, for example when they interact with you or submit a report involving you.
Social Media
You may choose to share information with us through your social media account, for example if you decide to create and access your QUANTICLOVEMEET account through your social media account or another
account (eg., Facebook, Google or Apple) or to upload to our services information such as photos from one of your social media accounts (e.g., Facebook, Instagram…).
Other Partners
We may receive information about you from our partners, for example when QUANTICLOVEMEET accounts can be created through a partner’s service (in which case they transmit registration information to us) or
when QUANTICLOVEMEET ads are served on a partner’s service (in which case they may provide us with details about the success of a campaign). Where legally permitted, we may also receive information about
malicious suspects or convicted by third parties, as part of our efforts to ensure the safety of our users.
Information generated when you use our services
When you use our services, technical data is generated about what features you have used, how you have used them, and the devices you have used to access our services. See below for more details:
Usage Information
Your use of the services generates data related to your activity on our services, such as how you use them (e.g., when you are logged in, the features you have used, the actions you have taken, the information that has
been shown to you, the address of the web pages that redirect you to our services and the ads with which you have interacted) and your interactions with other users (e.g, the users you connect with and interact with,
when you have had communications with them, the number of messages you send and receive).
About the device
We collect information from and about the devices you use to access our services, including hardware and software information such as IP address, device ID and type, app settings and features, unexpected app
outages, advertising IDs (which are randomly generated numbers that you can reset by accessing your device’s settings), identifiers associated with cookies or other technologies that can uniquely identify a device or
browser.
Other information with your consent
If you give us permission, we can detect your exact geolocation (latitude and longitude). The collection of information about your geolocation can take place in the background even when you are not using the services,
if the consent you have expressly given us allows this type of data collection. If you deny permission to detect your exact geolocation, we will not detect it. Similarly, subject to your consent, we may collect photos and
videos (for example, if you want to post a photo or video or participate in streaming features on our services). In addition, if you choose to use our Selfie Verification feature, we collect your face geometry data, which
may be considered biometric data in some jurisdictions, to verify that you are truly who you claim you are. You can learn more about Selfie Verification and how we treat your face geometry data here.
4. COOKIES AND OTHER SIMILAR DATA COLLECTION TECHNOLOGIES
We use and may allow others to use cookies and similar technologies (e.g., web beacons, pixels, SDKs) to recognize you and/or recognize your device(s).
Some web browsers (including Safari, Internet Explorer, Firefox, and Chrome) have the “Do Not Track” (DNT) option that tells a website that you do not want your activity to be tracked. If a website that responds to
DNT requests receives a DNT request, the browser may prevent that website from collecting certain information about the browser user. Not all browsers offer the DNT option, and DNT requests are not yet uniform.
For this reason, many companies, including QUANTICLOVEMEET, are not currently responding to DNT signals.
5. HOW WE USE THE INFORMATION
The main reason we use your information is to provide and improve our services. In addition, we use your information to keep you safe and provide you with advertising that may be of interest to you. Read on for a
more detailed explanation of the various reasons why we use your information, along with practical examples.
A. To manage your account and provide you with our services
Create and manage your account
Provide you with customer support and respond to your requests
Complete your transactions
Communicate with you about our services
To help you connect with other users
Recommend other users to get to know
Show a user’s profile to other users
Manage advertising and marketing campaigns
Administer sweepstakes, contests, discounts and other offers
Perform and measure the effectiveness of advertising campaigns on our services and marketing campaigns to promote QUANTICLOVEMEET within and outside our services
Communicating with you about products or services that we believe may be of interest to you
To improve our services and develop new ones
Administer focus groups, market studies and surveys
Review interactions with customer service teams to improve the quality of our service
Understand how users usually use the services in order to improve them (for example, we may decide to change the look and feel or even substantially change a certain function based on how users react to it)
Develop new features and services (for example, we may decide to create a new interest-based feature following requests received from users).
To prevent, detect and combat fraud and other illegal or unauthorized activities
Identify and resolve ongoing, suspected, or alleged violations of our Terms of Use, in particular by reviewing reports and interactions between members.
Better understand and put in place countermeasures to counter violations of our Terms of Use
Retain data about breaches of our Terms of Use to prevent them from happening again
Enforcing or exercising our rights, such as enforcing our Terms of Use.
Communicate to users the interventions we have put in place following their reports
Ensuring legal compliance
Comply with legal requirements
Collaborate with the judicial authorities
For information on how we process personal information through profiling and automated decision-making, please see our FAQ.
To process your information as described in this Privacy Policy, we use the following legal bases:
Provide you with our service: The reason we process your information for the above A and B purposes is the performance of the contract you have entered into with us. For example, while using our service to create
new and important relationships, we use your information to maintain your account and profile, to make it visible to other users, and to recommend other users to contact, as well as to otherwise provide our free and
paid features.
Legitimate Interests: We process your information for the above purposes C, D and E, based on our legitimate interest. For example, we analyze user behavior on our services to continuously improve our offers,
suggest offers that we think may be of interest to you and promote our services, we process information to contribute to the safety of our users and process data where necessary to assert our rights, cooperate with
judicial authorities and enable us to defend ourselves in the event of legal action.
Comply with applicable laws and regulations: We process your information for the above F purpose where necessary to comply with applicable laws and regulations and to demonstrate our compliance with applicable
laws and regulations. For example, we retain traffic and transaction data to comply with our statutory accounting, tax and data retention obligations and to be able to respond to valid access requests from law
enforcement authorities; we also retain data that highlights the consents given by users and the decisions they have made to opt out of a particular functionality or processing.
Consent: If you choose to provide us with information that may be considered “special” or “sensitive” in certain jurisdictions, such as your sexual orientation, you are giving your consent to our processing of that
information in accordance with this Privacy Policy. From time to time, we may ask for your consent to collect specific information such as your exact geolocation or use your information for certain specific reasons. In
some cases, you can withdraw your consent by adapting your settings (e.g. in relation to the collection of the exact geolocation) or by deleting your content (for example, when you have entered information in your
profile that can be considered “special” or “sensitive”). In any case, you may withdraw your consent at any time by contacting us at the address indicated at the bottom of this Privacy Policy.
6. HOW WE SHARE INFORMATION
Since our goal is to help you make new encounters, the main way in which user information is shared is, of course, with other users. We also share some of your information with service providers and partners who
assist us in the management of the services, with other companies in the Match Group for the reasons set out below and, in some cases, with the judicial authorities. Read on for more details on how your information
is shared with others.
With other users
Share information with other users when you voluntarily disclose information about the service (including your public profile). We recommend that you be cautious with your information and only share content that
you have no problem making public.
If you choose to limit public visibility of all or part of your profile or certain content or information about you, these will be visible based on your settings.
If someone submits a report involving you (such as a claim that you have violated our Terms of Use or Community Guidelines), we may notify you of the interventions, if any, that we have put in place as a result of the
report.
With our service providers and partners
We use third parties to help us manage and improve our services. These third parties assist us in various activities, including data hosting and maintenance, analytics, customer support, marketing, advertising,
payment processing, and security operations. We also share information with partners who distribute our services and assist us in their advertising. For example, we may share limited information about you with
advertising partners, in an anonymized form with the hash function that is not readable by humans.
We follow a rigorous selection process before relying on a service provider or partnering with a partner. All of our service providers and partners must undergo strict confidentiality obligations.
For business operations
We may transfer your information if we are involved, in whole or in part, in a merger, sale, acquisition, assignment, restructuring, reorganization, dissolution, bankruptcy, or other change in ownership or control.
In application of the law / fulfillment of legal obligations
We may disclose your information if reasonably necessary: (i) to comply with a legal measure, such as a court injunction, a subpoena or search, a government or judicial authority investigation, or other legal
requirements; (ii) to cooperate in the prevention or detection of criminal offenses (in any case in accordance with applicable laws); or (iii) to protect the safety of a person.
To enforce legal rights
We may also share information: (i) whether disclosure may reduce our liability in a lawsuit brought or threatened; (ii) to the extent necessary to protect our legal rights and those of our users, business partners, or
other interested parties; (iii) to enforce existing contracts with you; and (iv) to investigate, prevent, or take action in response to illegal activity, alleged fraud, or other tort.
With your consent or at your request
We may ask for your consent to the sharing of your information with third parties. In such cases, we will clarify why we intend to share the information.
We may use and share non-personal information (i.e., information that, in itself, does not identify who you are, such as device information, general demographics, general behavioral data, anonymized geolocation), as
well as personal information in anonymized form with the hash function not readable by humans, in any of the above circumstances. We may also share this information with other Match Group companies and with
third parties (especially advertisers) to develop and deliver targeted advertising on our services and third-party websites or applications, and to analyze and report on the advertisements you see. We may combine this
information with additional non-personal information, or personal information in anonymized form with the hash function that is not human-readable, collected from other sources. More information on the use of
cookies and similar technologies can be found in our Cookie Policy.
7. CROSS-BORDER DATA TRANSFERS
Sharing the information referred to in Section 6 involves cross-border data transfers to the United States and other jurisdictions that may have different data processing laws. When we transfer personal information
outside the European Economic Area, the United Kingdom, Switzerland or other countries whose data protection laws have been deemed adequate by the European Commission or another relevant government body,
we use standard contractual clauses (standard contractual clauses are commitments between companies that transfer personal data, which bind them to protect the privacy and security of your data) or other
appropriate transfer mechanisms. We are currently reviewing transfers to our suppliers and their legal bases, in light of the recent ruling of the Court of Justice of the European Union on transfers of personal data to
the United States.
8. YOUR RIGHTS
We want you to have control of your data, so we remind you of the following options and tools available to you:
Service Access/Update Tools. Account tools and settings can help you access, rectify, or delete the information you have provided to us that is associated with your account directly within the service. If you have any
questions about these tools and settings, please contact our customer support team.
Device permissions. Mobile platforms can adopt authorization systems for specific types of data and device notifications, such as phone contacts, images, location services, push notifications, and advertising
identifiers. You can change the settings on your device to give your consent or to object to the collection or processing of the corresponding information or the display of the corresponding notifications. Of course, if
you deny consent, some services may lose their full functionality.
Uninstalling. You can stop an app’s collection of information by uninstalling it through the standard uninstall procedure for your device. Remember that uninstalling an app will NOT close your account. To close your
account, we encourage you to use the corresponding feature on the service.
Closing the account. You can close your account using the corresponding feature directly on the service.
We also want you to be aware of your privacy rights. Here are some key points to remember:
Access to your data. Applicable privacy laws give you the right to view the data we process (depending on your jurisdiction, this right may be referred to as “right of access”, “right to portability”, “right to knowledge” or
other similar expressions). You can exercise this right by entering this request here.
Rectification of your data. If you believe that the data we hold about you is inaccurate or that we are no longer authorized to use it and you want to request its rectification, cancellation, oppose or limit its processing,
please contact us here.
For your protection and for the protection of all of our users, we may ask you to submit proof of identity before responding to such requests.
Please note that we may reject such requests, including if we are unable to authenticate you, if the request is unlawful or invalid, or is likely to infringe the trade secrets, intellectual property, privacy, or other rights of a
third party. If you wish to receive information about another user, such as a copy of the messages you have received from that user through our service, the other user will need to contact us to give their written
consent before the information can be released. We may also ask that user to provide proof of identity before they can respond to the request.
In addition, we may not be able to accommodate certain requests to object to or restrict the processing of personal data, particularly when such requests would no longer allow us to provide our service to you. For
example, we cannot provide our service if we do not know your date of birth and therefore cannot guarantee that you are at least 18 years of age.
In some countries, including the European Economic Area and the United Kingdom, you have the right to lodge a complaint with the data protection authority if you have any doubts about how we process your
personal data. You can find information about the Data Protection Supervisor in the European Economic Area here and in the UK here. The data protection authority to be contacted to lodge a complaint will generally
be that of your country of habitual residence or the country in which you work or the place where the alleged infringement occurred.
9. HOW LONG DO WE KEEP YOUR INFORMATION
We retain your personal information only for as long as is necessary for legitimate business purposes (as set out in Section 5) and in the manner permitted by applicable law. If you decide to stop using our services, you
can close your account and your profile will no longer be visible to other users. Please note that we will automatically close your account if you remain inactive for a period of two years. After your account is closed, we
will delete your personal information, in the manner described below:
To protect the security of our users, we implement a security retention window for a period of three months after the account is closed. During this period, we retain your information in the event that it is necessary to
investigate unlawful or injurious conduct. Retention of information during this security retention window is based on our legitimate interest and that of potential third-party victims.
Once the security retention window has passed, we will delete your data and retain only limited information for specific purposes, as set out below:
We retain limited data to comply with legal data retention obligations: in particular, we retain transaction data for 10 years, to meet legal tax and accounting requirements. We may also be required to retain ‘traffic
data’/logs for one year, in order to comply with legal data retention obligations. We also retain records of consents provided by users for five years, to demonstrate our compliance with applicable law.
We retain limited information on the basis of our legitimate interest: We retain for five years customer support records and support data, as well as the approximate location of the download/purchase to support our
customer service decisions, enforce our rights and allow us to defend ourselves in the event of a complaint, profile data for one year, in anticipation of potential disputes, for the purposes of promoting, exercising or
defending us in legal action, and data necessary to prevent banned users or those under the age of 18 from opening a new account, in order to ensure the Security and the vital interests of our users.
Finally, we retain information on the basis of our legitimate interest where there is a pending or potential issue, complaint or dispute that requires us to retain the information (in particular if we receive a citation or a
valid legal retention request that requires us to retain the data (in which case we would retain the data to comply with our legal obligations) or if the data is otherwise necessary in a legal process).
10. PROTECTING THE PRIVACY OF MINORS
Our services are reserved for individuals who are 18 years of age or older. We do not accept children under the age of 18 on our platform. If you suspect that a user is under the age of 18, use the reporting mechanism
available on the service.
11. JOB APPLICANTS, CONTRACTORS AND SUPPLIER REPRESENTATIVES
We also process the personal data of job applicants, contractors and supplier representatives, as part of our recruitment and talent management activities and our management of services provided by contractors
and suppliers. If you are a job candidate, contractor or supplier representative of QUANTICLOVEMEET, certain relevant terms of this Privacy Policy apply to our processing of your personal data, including the sections
of this Privacy Policy regarding the entity responsible for the processing of your personal data, transfers of personal information, the rights you can exercise under applicable law, how to contact us.
If you are a candidate for a job position, the personal information we process about you may vary depending on the job you are looking for, but typically includes the data you provide to us as part of your job
application, as well as the professional qualifications, resume, and reference information that recruiters or other third parties share with us. We use this information to contribute to the recruitment process, which can
result in an employment contract. For contractors and supplier representatives, we may process identity data and employment information, to the extent necessary to manage our relationship with you and your
employer, for the purpose of performing the service contract and promoting, exercising or defending ourselves in the context of potential legal action. We may share personal information with service providers who
assist us in recruitment and technical data processing, as well as with Match Group companies (for example if you have a business relationship with employees of an affiliate). We only retain your personal information
for as long as necessary for such purposes.
12. CHANGES TO THE PRIVACY POLICY
As we are always looking for new and innovative ways to help you create interesting links, and we work to ensure that explanations about our data practices are always up to date, this policy may change over time. We
will notify you prior to the entry into force of any material changes in order to give you time to view the changes made.
13. HOW TO CONTACT US
If you have any questions about this Privacy Policy, you have several options to contact us:
Online: here
By post:
Data Protection Officer (DPO)
QUANTICLOVEMEET SERVICE SUARL
QUANTICLOVEMEET